You choose at checkout

Allow similar: the driver picks the closest match, the same kind of product at the same price or less. If it costs less, we refund the difference.

Ask me first: we message you before swapping anything. If we don’t hear back in time, we leave the item out and refund it.

Leave it out: we skip the item and refund it.

What you see

Your tracking page marks every item as found, swapped or missing, and the receipt photo shows exactly what was bought.