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Cancelling an order
You can cancel for a full refund at any time before our driver starts shopping. Contact us with your order number. Once shopping has started, we can’t cancel the items already bought.
Missing items
If an item is out of stock and you chose "Leave it out", or you asked us to ask first and decided not to swap, we refund that item’s price to your original payment method once the order is closed.
Failed delivery
If we can’t reach the recipient, we contact you to arrange another delivery. If delivery isn’t possible, we explain the options, which may include a partial refund. Perishable items can’t be returned to the store.
Damaged or wrong items
Tell us within 24 hours of delivery, with a photo if you can. We will replace the item or refund it.
How long refunds take
PayPal and card refunds usually appear within 5 to 10 business days, depending on your bank. Bank transfer refunds are sent to the account you paid from.