Four steps
How it works
The seven steps you can follow
Your tracking page shows each step with the time it happened.
- 1
Paid
Your payment is in. You get a receipt by email and a tracking link to share with family.
- 2
Confirmed
We check the order and give it to a driver who knows the area.
- 3
Shopping
The driver is in the store, ticking items off your list one by one.
- 4
Shopped
Everything is bought. You get a photo of the store receipt.
- 5
Out for delivery
The driver is on the way. Your family gets a text so they are ready.
- 6
Delivered
Handed over at the door. You get a photo and the name of who received it.
- 7
Closed
Any refund for missing items is sent and the order is finished.
If something is out of stock
Shelves run out. At checkout you choose what the driver does, and the tracking page shows every item as found, swapped or missing.
Allow similar
The driver picks the closest match at the same price or less. If it costs less, you get the difference back.
Ask me first
We message you before swapping anything. No answer in time means we leave it out and refund it.
Leave it out
We skip the item and refund what you paid for it.
What your family receives
Nothing to install and no account. Just two text messages, one when the driver sets off and one when the order is delivered.
Orders paid before 1:00 PM are delivered the same day. Later orders arrive the next day.
ShipEast: Hi Marcia, Andre’s groceries are on the way with Kemar. He will call 1-876-555-0142 when he arrives.
ShipEast: Your order from Andre has been delivered. Thank you!